car hire terms & conditions
- For terms and conditions when hiring luxury car hire from London Heathrow please click here.
We use a number of top London car hire suppliers which means you will be supplied the latest rental agreement and terms possible when booking online. Our Auto Europe partners have included a rental agreement below for all bookings made through our secure booking system on this site.
Do you have free-fone service from overseas?
Instructions will be provided with your confirmation voucher, so you may contact us on free-fone should you require assistance after departure. (Emergency road service is provided locally with every rental.)
How can I pay for my rental?
Auto Europe accepts American Express, Mastercard, Visa and personal checks.
How is my rate guaranteed?
Our rates are guaranteed in pounds. For most bookings, only a partial pre-payment is required.
How quickly can I confirm my reservation?
We can confirm most reservations with as little as 20 minutes advance notice. For last minute reservations, please call us at 0800 169 9797.
Is there a fee for canceling or changing a reservation?
Auto Europe has no cancellation or amendment fees when Auto Europe is advised 24 hours prior to the rental start date. Should you cancel less than 24 hours prior to rental start date, not show up or show up late to collect the vehicle, a no show fee equal to the first 3 days of the rental will be charged. Auto Europe cannot refund any unused days if the vehicle is returned early.
What do I need to pick-up my car?
- Full (both parts) and Valid Drivers License.
- Credit Card in the primary driver's name (unless a cash deposit has been arranged through Auto Europe and/or the car supplier).
- Your reservation voucher from Auto Europe.
Auto Europe's vouchers contain specific information about the car you have reserved, the rental rate, and other details. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. A rental agreement is completed at the rental counter at the time of pick-up.
What does Refundable Excess mean?
Should the supplier charge you for the insurance excess following an accident, we will refund the money charged to you pending receipt of proper documentation (Receipt of payment, police report, damage report, etc.).
This is a refund of the excess payment, amounts charged for damage not covered by the excess would not be refunded. Nor would there be any refund if the supplier or police report determined that the damage was due to driver negligence.
When is your reservation center open?
Our reservations center is open 08:00 - 20:00, M-F and 09:00-16:00 S-S.
Call us at 0800 169 9797 (quoting agency code: 72003718) or make a reservation online.
Guaranteed Best Rates and Service!
Auto Europe guarantees the best rates and service available. We will beat any major competitor's rate that offers a car rental with comparable service, location, terms, and surcharges. If you have found a better rate than the one we have quoted you after you have sent us your request, please complete our Guaranteed Best Rates and Service form.
Insurance and Excess Refund
Most suppliers will request a deposit at the start of the rental to cover any potential damage to the vehicle. In the event of damage to the vehicle a part or all of this amount may be charged to you. Where the "Excess Refund" is shown as included in the price you can then reclaim the amount charged from Auto Europe provided that you send a copy of the accident report form from the supplier, a police report form and proof of payment to Auto Europe.
Please note: The refund policy does not cover any parts of the vehicle not already covered by the insurance with the supplier, common examples being windows or the underside of the vehicle, and will also not cover towing charges or lost keys. Auto Europe is also unable to process refunds if the customer has driving under the influence of alcohol/drugs, caused willful damage or been negligent, driven off road or without due care and attention.
Limited Mileage Note: Some convertibles and luxury vehicles have limited mileage. Your reservationist will inform you if restrictions apply.